·   System Administrator

·   Accomplished Information Systems Tech

·   Active TS/SCI Security Clearance                               

·   Bilingual: native in English and Spanish

·   10 years supervisory experience

·   20 years of Overall Customer Service

·   Attention To Detail

·   Effective Communicator

·   Critical Problem Solving

·   Various Standard Operating Procedures (SOP) Created

·   Troubleshoot Software

·   Created and Maintained Websites

·   Training/Team Development

·   Familiar with Linux, Unix and Windows OS

·   Microsoft Office proficient

 

 

EDUCATION AND CURRENT CERTIFICATIONS

 

Bachelor of Science in Kinesiology, University of Texas at San Antonio, 2009

Master’s Degree Candidate in Information Assurance, projected graduation is December 2018.

 

ISSM/ISSO Training Certification

Certified Ethical Hacker (CEH)

MCP: 70-462 Administering Microsoft SQL Server 2012/2014 Databases

CompTIA Linux +

Linux Professional Institute (LPI) LPIC-1

Linux Professional Institute (LPI) LPIC-2

SUSE Certified Linux Administrator Certification (CLA)

CompTIA Security+ CE

Information Technology Infrastructure Library (ITIL) v3, Foundation Certification

Brocade Certified Network Professional (BCNP)

 

PROFESSIONAL EXPERIENCE

 

IPSecue, Inc.  San Antonio, Tx.  September 2016 – Present (40Hrs Per Week)

Incident Handler:  The Incident Handler position is part of the dedicated Managed Security Services (MSS) solution for one of IPSecure's DoD customers.  Serve as a Command and Control (C2) focal point responsible for coordination of all Security Incidents and Investigations on behalf of the AF IC (Intelligence Community) Security Coordination Center and Cyber Security Operations Center to include nefarious activity identification, data spills ICVM compliance reporting and tracking IAW published governance.  Responsible for identifying nefarious activity occurring on the network and reporting/responding to existing processes.  Responsible for continuous process improvement, answering complex inquiries and recommending course of actions.  Must be able to operate ArcSight ESM/Logger and other IC selected security tools.  Create new, edit existing and provide recommendations to task orders (TASKORDS) in support of AF IC.  Provide service level coordination with ODNI and participate in meetings at the staff level.

 

 

 

ActioNet, Inc.  San Antonio, TX.  December 2015 – September 2016 (40Hrs Per Week)

 

CVA/H CWSS Network Support Technician:  Supported government as a contracted employee.  Utilized software and hardware tools to identify and diagnose problems affecting network and mission system(s) performance.  Maintained data files and monitors system configurations to ensure data integrity.  Configured and imaged laptop hard drives.  Environments typically include a mixture of platforms to include Windows and Linux (Red Hat) based operating systems.  STIG compliance in a DoD environment.   Use of encryption tools, such as, Skull Vault and TruCrypt.  Changed user passwords, configure BIOs on user and mission MIP’s.  Accomplished network security and hardening.  Provided initial to ending level support to CWSS.  Responded to all-tier customer requests such as user account issues, basic to mid-level configuration of systems, regular/scheduled maintenance (patches, antivirus updates, etc.), and other short-duration, touch maintenance and fixes.

·   Developed effective SOP for Mobile Interceptor Platforms (MIP) maintenance

 

BRIDGES CONSULTING, Inc. San Antonio, TX.  April 2013 – December 2015 (40Hrs Per Week)

 

Systems/Network Service Specialist III:  Supported the government as a contracted employee.  Successfully maintained file servers, network access; documents and analyzes system anomalies to ensure optimum equipment performance. Effectively troubleshoots to determine causes for customer specific operating systems and applications errors. Defines and classifies level, priority and nature of problem, request and/or issue. If unable to diagnose problem and/or problem requires physical interaction with end user, the technician appropriately escalates problem to the next correction level and/or appropriate team. Responsible for opening, tracking and closing trouble tickets. Ensures problem ownership and promotes end-user satisfaction.  Possess technical skill and knowledge in computer hardware and software as well as networking systems in use at customer sites. Experience and knowledge in the installation, configuration, and troubleshooting of computers. Create user accounts, create and reset user passwords.  Delete user accounts, as well as de-provisioning them as needed. Remote into user sessions when needed.

·   Promoted to Systems/Network Service Specialist III  12/2014

·   Strong analytical skills; able to work with technicians from various engineering disciplines to troubleshoot and resolve complex system-level issues

Systems/Network Event Technician II: Supported the government as a contracted employee.  Responded to incidents by utilizing network and system monitoring and management tools to recognize real or potential threats to system and/or multi-vendor networks. Interacted effectively and directly with both Information Technology (IT) users and other IT support resources to efficiently resolve technical issues. Employed predetermined resolution techniques to quickly restore any IT resource after high risk incidents.  Monitored, analyzed, troubleshoots, and/or evaluated hardware, software, and other network related problems.  Experience with JAVA messaging and networking data flow.  Created and escalated tickets after issue research and sent to proper work queues.

·   Recognized by peers and leadership with Outstanding Customer Service 9/2013

·   Recognized by peers and leadership with Outstanding Customer Service 5/2014

 

AMER TECHNOLOGY, San Antonio, TX.    June 2012 – April 2013 (40Hrs Per Week)

 

Supply Technician: Supported the government as a contracted employee.  Oversaw and participated in the shipping, receiving, organizing, storing, and issuing of goods, including supplies and equipment.  Assured shipments were prepared for delivery and delivered in a timely manner.  Processed a variety of reports in written and electronic form for the purpose of disseminating information and/or materials to appropriate parties.  Maintained documents, files, folders and records for the purpose of documenting activities and providing materials and reliable resource information with Microsoft Window applications.  Used Warehouse Management system software (WMS) for tracking, inventory, and quality control.  Installed, configured, and modified computer programs and set up at customer locations.  Installed printers and routers at customer locations.

·   Developed effective SOP for material and supply distribution

·   Installed computer desktops, monitors, and hard drives

 

NORTHROP GRUMMAN/ LG-TEK, San Antonio, TX.    December 2010 – June 2012 (40Hrs Per Week)

 

Senior Access Control Specialist: Supported the government as a contracted employee.  Maintained and controlled access to secured facilities by use of various access control devices such as metal detectors and hand screening instruments. Monitored on computer systems compliance with established security and access control rules and regulations to monitor threats and vulnerabilities. Trained and managed new employees on standard operating procedures and other assigned duties. Assisted with analysis of physical security and access control plan and advised on improvements to established physical security measures.  Applied common security principles, concepts, and methodologies in assisting with securing facilities and physical security equipment.  Utilized Intel based PC, software included Microsoft Office 2007-2010 and proprietary software.  Microsoft Windows configuration of user accounts and setting for new employees.  Created, managed, and deleted files and folders within the desktop.

·   Selected as employee of the month (March 2012)

·   Developed training materials and served as Shift Lead

·   Promoted to Senior ACS

 

THE HAND CENTER, San Antonio, TX    April 2005 – May 2009 (40Hrs Per Week)

 

Medical Records Clerk:  Maintained confidentiality of patient medical records. Provided supervision and assisted doctors, nurses and other employees within the records department. Provided information to medical facilities and patients when necessary and responded to subpoenas and other general release of patient information.  Used Medical Office Management Systems (MOMs) to streamline the entire medical office accounts receivable billing process in order for Physician Billing, Worker's Compensation Billing, Batch Billing, and Real Time Eligibility.  ChartLogic Computer Systems to maintain and file patient records in accordance with HIPAA regulation for patient privacy.  Helped create, manage, and delete files with Microsoft Windows.  Helped set up wireless router and installed printers.  Kept anti-virus program updated. Provided system administration help by creating new account profiles and set and reset user passwords.

·   Set up wireless network router throughout office

·   Performed regular system backups and recovery procedures, closely following SOPs to ensure system security anti-virus ran properly

FLOORS UNLIMITED, Chesapeake, VA    October 1998 – February 2000 (40Hrs Per Week)

 

Warehouse Manager:  Accurately handled thousands of customer accounts and paperwork.   Assigned and managed daily crew and their work assignments.  Managed large warehouse inventory in orderly fashion and organized materials to support pending work orders.  Performed daily administrative duties, such as: filing, faxing, copying, and mailing company correspondence.  Used various system software to include Microsoft Office 98 and Intel based PC and proprietary software for inventory, quality control, scheduling, order management, and shipping confirmation.  Was responsible for database administration.  Created, managed, and deleted files and folders on Windows operating system as needed. Handled user account creation for office personal and provided new created passwords.

·   Provided systems administration support for Microsoft Window systems including workstation upgrades, backup and disaster recovery monitoring, user account setup and security administration with current virus protection.

·   Developed Warehouse SOP for storage and material handling

 

 

 

 

 

Technical Skill:

 

Operating Systems: Windows, Linux, and OML Unix

Software: Microsoft Office, ArcSight, Red Hat, SharePoint, EA Remedy, Remote Desktop Protocol, Jabber, MS Lync, PKI’s, Quest ARS, TMS, HP Service Manager 9, HP OpenView, OML for UNIX, GEMS, TOPVIEW, NNM9i, CARDS, COMMONVIEW, and TUMMS.

Services, Networks: Intelink, JWICS, SIPRnet, NIPRnet